Frequently Asked Questions
How long does shipping take?
Orders are normally processed in 1–2 business days. Standard Shipping within Canada then normally takes an estimated 4–6 business days. Weekends and Canadian statutory holidays are not business days, and carrier delays can occur.
Is Standard Shipping free?
Yes. Standard Shipping within Canada is free.
How do I track my order?
When tracking is available, it is emailed to the address used for the order after shipment.
Can I change or cancel an order?
Contact Support@beasthealthlifes.com as soon as possible. We will try to help before shipment, but a change or cancellation cannot be guaranteed once processing begins.
What is the return window?
Eligible return requests can be made within 30 days after delivery. Items must be unused, in original condition, and in the original packaging. Contact us before returning anything.
When will I receive a refund?
After a return is received and approved, the refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.
What if an item is damaged, missing, or incorrect?
Email us promptly with the order number, details, and clear photos when applicable. We will review the issue and explain the next step.
Which payment methods are accepted?
The payment methods currently enabled for your order appear at checkout. Payments are processed in Canadian dollars through secure checkout.
How can I contact you?
Email Support@beasthealthlifes.com, call (579) 473-0368, or write to 500 Fort Town Dr, Prescott, Ontario K0E 1T0, Canada.